# QuietQuest Support

Welcome to QuietQuest support! We're here to help you get the most out of your micro-break wellness journey.

## Contact Us

**Email:** support@quietquest.app
**Response Time:** Within 24-48 hours

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## Frequently Asked Questions

### General Questions

**What is QuietQuest?**
QuietQuest is a wellness app that helps you take mindful micro-breaks throughout your workday. Our 2-5 minute activities include stretching, breathing exercises, eye relaxation, and meditation designed to reduce stress and improve focus.

**How much does QuietQuest cost?**
QuietQuest offers a free tier with basic features. Premium subscription options:
- **Yearly:** $19.99/year with a 3-day free trial
- **Monthly:** $2.99/month (no trial)

**What's included in the free version?**
- Basic break activities (stretching, breathing, eye care, meditation)
- Customizable break reminders
- Daily tracking
- Active days scheduling
- Work hour windows

**What's included in Premium?**
- Advanced Analytics (unlimited history, insights, heatmap calendar)
- Custom Activities (create personalized break routines)
- Smart Scheduling (AI-powered timing with Do Not Disturb support)
- Wellness Challenges (achievements, streaks, milestones)
- Theme Customization (dark mode + 10 accent colors)
- Break Ratings (track activity effectiveness)

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### Notifications & Reminders

**I'm not receiving break reminders. What should I do?**
1. Open QuietQuest → Settings (gear icon)
2. Check "Notifications" section
3. Ensure status shows "Enabled"
4. If "Disabled," tap "Open Settings" to enable in iOS Settings
5. Make sure you're within your scheduled work hours
6. Verify you have active days selected

**How do I change my reminder frequency?**
1. Open Settings in QuietQuest
2. Adjust "Reminder Interval" slider (15-120 minutes)
3. Set "Breaks Per Day" stepper
4. Changes take effect immediately

**Can I pause notifications temporarily?**
Yes! Tap the pause button (⏸) on the main dashboard. Tap play (▶) to resume.

**How does Smart Scheduling work? (Premium)**
Smart Scheduling uses AI to:
- Avoid scheduling breaks during meetings or focus time
- Respect Do Not Disturb mode
- Adapt to your usage patterns
- Find optimal times based on your activity

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### Account & Subscription

**How do I start my free trial?**
1. Complete onboarding
2. On the Premium screen, ensure "Yearly" is selected
3. Tap "Start 3-Day Free Trial"
4. Confirm with Face ID/Touch ID
5. You won't be charged for 3 days
6. Cancel anytime during trial to avoid charges

**How do I cancel my subscription?**
1. Open iOS Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "QuietQuest"
5. Tap "Cancel Subscription"
6. Confirm cancellation

Your premium features remain active until the end of your billing period.

**How do I restore my purchase on a new device?**
1. Open QuietQuest
2. Go to Settings
3. Look for any Premium feature
4. Tap the feature (paywall appears)
5. Tap "Restore" at the bottom
6. Sign in with the same Apple ID used for purchase

**Can I get a refund?**
Refund requests are handled by Apple:
1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find QuietQuest purchase
4. Select "Request a refund"
5. Choose reason and submit

Note: Refunds are at Apple's discretion and typically processed within 48 hours.

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### Using the App

**How do I customize my break activities?**
Free users can select which default activities to show:
1. During onboarding, choose your preferred activities
2. After onboarding, this cannot be changed in free tier

Premium users can:
1. Go to Settings → "Manage Custom Activities"
2. Tap "+" to create new activities
3. Set name, duration, icon, and instructions
4. Reorder all activities in "Reorder Activities"

**What is the 20-20-20 rule?**
The 20-20-20 rule helps reduce eye strain:
- Every 20 minutes
- Look at something 20 feet away
- For at least 20 seconds

QuietQuest includes this in Eye Relaxation breaks.

**How do I set my work hours?**
1. Open Settings
2. Scroll to work schedule
3. Set "Start" time (when reminders begin)
4. Set "End" time (when reminders stop)
5. Select "Active Days" (which days to send reminders)

**Can I use QuietQuest offline?**
Yes! QuietQuest works completely offline. All features are available without an internet connection. Analytics and premium features sync when you're back online.

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### Premium Features

**How do Analytics work?**
Premium Analytics include:
- **Unlimited History:** View all your breaks (free users: 7 days only)
- **Heatmap Calendar:** GitHub-style visualization of consistency
- **Insights:** Personalized recommendations based on your patterns
- **Break Ratings:** Track which activities work best for you
- **Time Analysis:** See when you're most likely to take breaks

**What are Wellness Challenges?**
Challenges help you build habits:
- Daily/weekly/monthly goals
- Streak tracking
- Achievement badges
- Points system
- Milestone celebrations

**How do I create a Custom Activity?**
1. Go to Settings → "Manage Custom Activities"
2. Tap "+"
3. Enter:
   - Activity name
   - Duration (30 seconds - 10 minutes)
   - Choose icon and color
   - Add instructions (optional)
4. Tap "Save"
5. Your activity appears on the dashboard

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### Troubleshooting

**The app crashes when I try to start a break**
1. Force quit QuietQuest (swipe up in app switcher)
2. Restart your device
3. Update to the latest iOS version
4. Update QuietQuest to the latest version
5. If issue persists, contact support with:
   - iOS version
   - QuietQuest version
   - Steps to reproduce

**Break timer doesn't count down**
1. Ensure QuietQuest has permission to run in background
2. Check that Low Power Mode isn't interfering
3. Try restarting the app
4. Contact support if issue continues

**My streak reset but I took breaks today**
Streaks count consecutive days with at least one break completed:
- Break must be marked complete (not skipped)
- Must occur on consecutive calendar days
- Check Analytics to verify break history
- Contact support if data seems incorrect

**Theme changes aren't applying (Premium)**
1. Verify you have an active Premium subscription
2. Check Settings → Subscription status
3. Try force-quitting and reopening the app
4. Ensure you're on the latest app version

**I can't find a feature**
Some features require Premium:
- Look for the crown icon (👑) next to feature names
- Tap the feature to see upgrade options
- Free tier includes all basic break activities

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## Privacy & Data

**What data does QuietQuest collect?**
We collect minimal data:
- Break completion times and types (stored locally)
- Subscription status (via RevenueCat)
- Crash reports (anonymous, opt-in)

**Is my data shared with third parties?**
No. Your break data stays on your device. We use:
- RevenueCat for subscription management
- Apple's frameworks for analytics (opt-in)

See our full Privacy Policy for details.

**How do I delete my data?**
1. Delete the QuietQuest app
2. All local data is removed
3. Subscription remains until cancelled through Apple

For complete account deletion, contact support@quietquest.app

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## Feature Requests & Feedback

We love hearing from users! To suggest features:

**Email:** feedback@quietquest.app
**Subject:** Feature Request

Include:
- Description of the feature
- Use case (how it helps you)
- Any examples from other apps

We read every suggestion and prioritize based on user demand.

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## Bug Reports

Found a bug? Help us fix it:

**Email:** bugs@quietquest.app

Include:
1. Device model (e.g., iPhone 15 Pro)
2. iOS version (Settings → General → About)
3. QuietQuest version (Settings → About)
4. Steps to reproduce
5. Screenshots/videos if applicable
6. Expected vs actual behavior

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## Social & Updates

Stay connected:
- **Twitter/X:** @quietquest
- **Instagram:** @quietquest
- **Website:** quietquest.app

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## Version History

**Current Version:** 1.0
**Release Date:** [Release Date]

See in-app Settings → About for full version history.

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## Additional Resources

- [Privacy Policy](https://quietquest.app/privacy)
- [Terms of Service](https://quietquest.app/terms)
- [Blog](https://quietquest.app/blog) - Wellness tips and updates

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**Still need help?**
Email us at support@quietquest.app and we'll get back to you within 24-48 hours.

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*Last Updated: January 2025*